Support
We're a small team and we read every message. Here's how to reach us — and quick answers to the things people ask most.
Get in touch
Email support@pianu.app with anything at all — a bug, a piece of music that didn't scan well, a billing question, or a request to delete your account. It helps to tell us your device and what you were doing when something went wrong.
Common questions
How do I get started?
Open Pianu, point the camera at a page of sheet music, and snap. Pianu reads it and puts it on the stand, ready to play. No signup needed to start playing.
How do I connect my piano?
A digital piano works best: connect it over MIDI (a USB or MIDI cable, or Bluetooth MIDI if your piano supports it) and Pianu follows every key you press. An acoustic piano works too — Pianu listens through the microphone.
What can Pianu scan?
Most printed sheet music — method books, single songs, even a tune you wrote out by hand. For the best result, lay the page flat, fill the frame, and keep the lighting even.
Why do scans cost money?
Playing, composing, and everything else in Pianu is free. Only scanning costs, because reading sheet music into playable notes takes real AI running on powerful hardware. Purchases are handled by Apple through the App Store.
What happens to the photos I scan?
Your photo is used to transcribe the music and then discarded — we never store your images. See our Privacy Policy for the full detail.
How do I delete my account and data?
Email support@pianu.app from the address on your account and we'll delete your account and its data.
Back to Pianu
Ready to play? Head back to the home page to download the app.