Contact the Pianu team
Email support@pianu.app for app problems, scan results, billing questions, or help with your account. Include the app version and the steps that caused the problem. Do not send passwords or payment card details.
Signing in
Setup asks a grown-up to sign in.
Pianu Pro
Try Pianu free for 7 days, then $6.99 a month or $59.99 a year.
- Goals, Practice and Training for every learner
- My Songs and the full Song Shelf
- Scan, Finger numbers, Lyrics, covers and Chat
- Up to 6 learners, on iPad and the parent iPhone
Setup asks a grown-up to sign in. See the plan.
Restore, redeem or cancel Pianu Pro
Use Restore Purchases or Redeem code in the store screen in the app. Use the Apple Account that made the purchase. Manage or cancel a subscription in Settings > Apple Account > Subscriptions. Contact us if the app does not recognize a purchase.
If Pianu Pro ends
Your data stays safe and returns with Pianu Pro. Export all scores (a MusicXML zip) and Delete account stay available without Pro.
Delete your account
Use Delete account in the app (it stays available without Pro), or email support@pianu.app from the address on your Pianu account. Local songs, iCloud data, Chat history, and Apple subscriptions are separate; tell us which data you need help removing. Account deletion does not cancel an Apple subscription.
Photos, Chat, and privacy
Scanned photos and images in saved Chat history have different data flows. Read Privacy for account, song, AI request, and website measurement details.
Keep exploring
By the Pianu team · Reviewed .